kelas4d Platform Privacy Notice

This page describes what we collect when you use kelas4d and how we keep that data protected. We at kelas4d take your privacy seriously — from the moment you create an account through every transaction and withdrawal. Our commitment is to handle your personal information responsibly and transparently.

We've built kelas4d to support football markets, live-dealer games, slot entertainment, and esports coverage across Indonesia and supported jurisdictions. To deliver these services safely, we need certain information from you. This policy explains what we collect, why we collect it, how we use it, and the rights you have over your data.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. When you access kelas4d, you're responsible for verifying that your use complies with your own jurisdiction's laws.

What data we collect on kelas4d

When you open a kelas4d account, we collect your name, email address, phone number, and date of birth. We also gather your residential address so we can verify your location and confirm eligibility under local law. This is called Know Your Customer (KYC) verification — it's a standard security step that protects both you and our platform.

During KYC, we ask for a valid identity document (national ID, passport, or driving licence). We store an encrypted copy so we can match it against our verification provider. We do this to prevent fraud, money laundering, and account takeover. Your document image is held securely and never shared with third parties outside our verification workflow.

Payment and withdrawal data

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet), we record the amount, date, and time. We keep a log of every transaction so you can review your account history and we can process refunds or disputes if needed.

Our payment processors (third-party companies licensed to handle payments) see your transaction details. We do not store your full bank account number or card number on our servers — that stays with your bank or e-wallet provider. We only store a reference token so we can recognize you on your next deposit.

Account activity and gameplay

We collect data about which games you play, how much you wager, and when you log in or out. This helps us detect unusual patterns (for example, if someone tries to access your account from a new device or location) and protect you from fraud. We also use this data to understand which games are popular and to improve our platform.

We log your IP address and device type (mobile, tablet, desktop) each time you connect. If you use kelas4d during major events — Liga 1 matches, Piala AFF fixtures, or Piala Indonesia tournaments — we track traffic so we can keep our servers stable. This data is retained for a limited period and then deleted unless we need it for a dispute or legal obligation.

Communications and customer support

When you contact our support team via email or in-app chat, we keep a record of your conversation. This helps us resolve your issue faster next time and ensures consistency if you speak to different team members. We may also send you service announcements (for example, if we update our terms or there's maintenance scheduled) or promotional messages if you've opted in.

You can opt out of promotional emails at any time by clicking the unsubscribe link in the message. Service announcements will still be sent because they're essential for your account security and platform updates.

Our kelas4d data protection policy

We use encryption to protect your data both when it travels across the internet (HTTPS/TLS) and when it sits on our servers. We employ two-factor authentication so that even if someone learns your password, they cannot access your account without your phone or authenticator app. When you request a withdrawal, we review the transaction manually to check that the amount and destination match your account history — this extra step takes time, but it prevents theft.

Our servers are located in secure data centres with physical access controls and round-the-clock monitoring. We perform regular security audits and penetration testing to find and fix vulnerabilities before attackers can exploit them. If we discover a breach, we notify affected users without unreasonable delay and cooperate with law enforcement.

We do not sell your data to advertisers or data brokers. We share your information only with service providers who help us run kelas4d — payment processors, customer support platforms, and fraud-detection vendors. Each of these partners signs a strict confidentiality agreement and processes data only as we instruct them.

Your rights over your kelas4d data

You have the right to access your data — log in to your account dashboard and download a copy of your personal information. You can also request corrections if any details are wrong (for example, your address). If you want to delete your account, we will remove personal data after a retention period (typically 90 days) to comply with financial regulations. Some data (transaction records for tax purposes) may be kept longer by law.

You can object to certain uses of your data — for instance, you can opt out of analytics cookies or promotional communications. You can also ask us to limit how we use your data or request that we stop processing it altogether, subject to legal obligations (we must keep payment records, for example, to prove transactions occurred).

If you believe we've violated your privacy rights, you can lodge a complaint with your local data protection authority. We also welcome direct contact — you can write to our privacy team via the contact details at the end of this page.

Cookies and tracking on kelas4d

We use cookies to keep you logged in, remember your preferences, and prevent fraud. A cookie is a small file that your browser stores; it's not executable code and cannot harm your device. When you return to kelas4d, your browser sends that cookie back, and we recognize you without asking for your password again.

We use both essential cookies (required for the platform to work) and optional cookies (for analytics and personalisation). You can disable optional cookies in your browser settings, though some features of kelas4d may not work as smoothly. We do not use third-party tracking pixels or social-media retargeting tags — your browsing on kelas4d stays on kelas4d.

Data across borders

We retain your data for as long as your account is active, plus a retention period after closure to handle disputes, comply with tax laws, and prevent re-registration abuse. Specific retention timelines are available on request.

This privacy policy is current as of the date shown at the bottom of kelas4d's website. We may update this policy if our practices change or laws require it. We will notify you of material changes by email or a prominent notice on our platform. Your continued use of kelas4d after an update means you accept the new terms.

Contact our privacy team: For questions about this policy, data access requests, or privacy concerns, email us at the address listed in our legal notice or use the support form in your account dashboard.